This User Agreement ("Agreement") governs your use of the SetStay mobile application and website (together, the "Platform") operated by ATW Stays (OPC) Private Limited ("SetStay", "we", "us") for booking flights, hotels, activities, and using the SS Wallet (together, the "Services"). By accessing or using the Platform, you agree to be bound by this Agreement. SetStay is a business-to-consumer (B2C) platform — it is built and priced for individual retail travelers, not for travel agents, resellers, corporates booking in bulk for resale, or any other business (B2B) use.
This Agreement applies to every search, booking, payment, SS Wallet transaction, and communication made through the Platform, across all Services (flights, hotels, and activities). It applies in addition to, and not instead of, any fare rules, room/rate conditions, or activity terms imposed by the operating airline, hotel property, or activity operator, which remain that party's own responsibility to honour.
For all three Services, SetStay acts solely as an online booking facilitator/intermediary between you and the actual service provider — the operating airline (for flights), the hotel/property (for hotels), or the tour/activity operator (for activities), sourced through SetStay's technology and supply partners. SetStay does not itself operate any flight, own or manage any hotel property, or conduct any tour/activity. The contract of carriage, stay, or service is between you and that underlying provider, subject to their own terms, fare rules, and cancellation policies; SetStay's role is limited to facilitating your search, booking, and payment for it.
You must be at least 18 years old and capable of entering into a legally binding contract to create a booking or use the SS Wallet on the Platform. Bookings made on behalf of minors must be made by a parent, guardian, or another adult traveling with them.
SetStay is intended solely for individual consumers booking travel for themselves, their family, or their friends. You may not use the Platform as a travel agent, aggregator, corporate travel desk, or reseller, or to make bookings for onward commercial resale. SetStay reserves the right to identify such usage (including by booking pattern, volume, device, or payment behaviour) and to take the action described under "Discounts and Promotional Offers" and "Right to Refuse / Right to Cancel" below.
Any discount, coupon, cashback, or promotional price shown on the Platform is offered exclusively to individual B2C customers and is extended entirely at SetStay's discretion — it is not a right and may be withdrawn, limited, or modified at any time without notice. If SetStay determines, at any stage before or after travel/stay/activity, that a booking availing of a discount was made by a travel agent, reseller, corporate, or any other B2B entity, or was obtained through abuse of the offer, that booking will be cancelled without any refund whatsoever, including of the base fare/room/activity price. Separately, where a booking that carried a discount is cancelled, rescheduled, or otherwise refunded for any reason, the value of the discount applied to that booking will first be deducted from the refund amount, and only the remaining balance (if any) will be returned to you (or to your SS Wallet, if you chose that refund method).
The price shown at the time of payment is re-verified with the airline/hotel/activity supplier immediately before your booking request is submitted, and may differ slightly from the price shown earlier in your search, due to supplier-side price movement — you will always be shown and asked to accept the final re-verified price before payment is taken. In addition to the base fare/room rate/activity price, SetStay may charge: a service fee for cancellation or date change (flights), disclosed on the booking page; and Tax Collected at Source (TCS), where applicable by law, on international flight and hotel bookings based on your PAN declaration. All these are shown separately on the payment page before you pay. Payments may be made by card, UPI, netbanking (via Cashfree) or from your SS Wallet balance, or a combination of both. If a booking is cancelled from SetStay's end, a Payment Gateway refund handling charge of 2.40% of the amount paid via card/UPI/netbanking (not applicable to any portion paid from SS Wallet) applies to the refund — see our Refund & Cancellation Policy for full detail. This charge always applies to Payment Gateway payments and is shown on every payment screen before you pay.
SS Wallet is an optional pre-paid balance you may top up (by bank transfer or UPI, subject to manual verification) and use toward flight, hotel, or activity bookings on the Platform. SS Wallet balance (a) has no cash/withdrawal value outside the Platform, (b) cannot be transferred to another user, (c) does not expire for as long as your account remains active, and (d) is credited back as a refund when a booking paid for (in whole or part) using the Wallet is cancelled, in accordance with the "Cancellations, Rescheduling and Refunds" section below. SetStay may, at its discretion, also credit the Wallet with a refund in place of an external refund where you have given consent or where that is the applicable policy for that refund.
Cancellation, date-change, and refund requests are subject to the fare/rate/policy rules of the operating airline, hotel, or activity operator, which may be non-refundable, partially refundable, or fully refundable depending on what was chosen at booking (and is always shown to you before payment). SetStay's own applicable service fee (see "Fees and Payment") and any discount availed (see "Discounts and Promotional Offers") are deducted from any refund before it is processed back to you. Refund timelines depend on the airline/hotel/operator and your payment provider and are not controlled by SetStay. Full detail by service is set out in our separate Refund & Cancellation Policy, which forms part of this Agreement.
You are responsible for ensuring that all traveler/guest details — including full name as per government ID, date of birth, passport information for international flight travel, and contact details — are accurate and complete before submitting a booking request. SetStay is not liable for denied boarding, denied check-in, visa refusal, or other consequences arising from incorrect information you provided.
Hotel and activity descriptions, photographs, amenities, and star ratings shown on the Platform are supplied by the hotel/operator or SetStay's supply partners; SetStay makes reasonable efforts to display them accurately but does not independently inspect every property or activity and is not liable for minor variance between the listing and what is actually provided on the ground, beyond facilitating a resolution with the supplier.
Your device is identified to the Platform through a secure device token, and your account through email + OTP login, rather than a traditional username and password. You are responsible for keeping your device, email account, and the SetStay app secure; SetStay is not responsible for unauthorized bookings or Wallet transactions made from a device or email account you have not adequately secured.
By providing your email and mobile number, you consent to SetStay using them to send booking confirmations, price/status updates, and customer service communication related to your booking or Wallet, including over SMS, push notification, email, or phone call. This consent remains valid for as long as you have an active or pending booking or Wallet balance with us.
SetStay acts as a facilitator between you and the operating airline, hotel, or activity operator. SetStay is not liable for flight delays, cancellations, schedule changes, denied boarding, loss of baggage, hotel overbooking or service quality, activity cancellation by the operator, or any other act or omission of the airline, hotel, activity operator, airport, or any third-party service provider. SetStay's liability, where it exists, is limited to the service fee actually paid by you to SetStay for the relevant booking.
SetStay reserves the right to refuse, hold, or cancel any booking request or Wallet top-up — before or after payment — where it suspects fraud, abuse of a discount or promotional offer, B2B/reseller use of a B2C offer, incorrect price application, or any other violation of this Agreement, without being liable for any resulting loss other than as described under "Discounts and Promotional Offers".
SetStay will never call or message you asking for your full card number, CVV, UPI PIN, or one-time password. If you receive such a request claiming to be from SetStay, do not share any information and report it to us immediately.
You agree to indemnify and hold SetStay harmless against any claim, loss, or liability arising from your misuse of the Platform, breach of this Agreement, or provision of inaccurate traveler/guest information.
SetStay is not liable for any failure or delay in performance caused by events beyond its reasonable control, including airline/hotel/operator strikes or closures, natural disasters, government action, pandemics, or disruption to internet or payment infrastructure.
For international travel, it is solely your responsibility to hold a valid passport, visa, and any other travel document required by the destination, transit, or origin country. SetStay does not verify visa eligibility and is not liable for travel disruption caused by missing or invalid travel documents.
All content on the Platform — including the SetStay name, logo, design, and software — is the property of ATW Stays (OPC) Private Limited or its licensors and may not be copied, reproduced, or used without prior written permission.
This Agreement is governed by the laws of India. Any dispute, controversy, or claim arising out of or relating to this Agreement, or your use of the Platform or any Service, shall first be referred to arbitration by a sole arbitrator appointed by SetStay, in accordance with the Arbitration and Conciliation Act, 1996 (and any statutory modification or re-enactment thereof). The seat and venue of arbitration shall be New Delhi, India, and the arbitration proceedings shall be conducted in English. Subject to the above, the courts at New Delhi, India shall have exclusive jurisdiction over any matter arising from or relating to this Agreement.
If any provision of this Agreement is found unenforceable, the remaining provisions continue in full force. SetStay may update this Agreement from time to time; continued use of the Platform after an update constitutes acceptance of the revised terms.